Privacy Policy
Last updated: January 2026
Introduction
brillaro-works ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brillaro-works.com and use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, and other contact information you provide when submitting enquiry forms or contacting us directly.
- Service Information: Details about the services you are interested in, property information relevant to energy assessments, and communication preferences.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your browsing activities. See our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for various purposes, including:
- Responding to your enquiries and providing requested information about our services.
- Processing and managing service requests and appointments.
- Sending administrative information, such as updates about your enquiry or service.
- Improving our website functionality and user experience.
- Analysing website usage patterns to enhance our content and services.
- Complying with legal obligations and protecting our rights.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities.
- Contractual Necessity: Where processing is necessary to fulfil a contract or take pre-contractual steps at your request.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
- Legal Compliance: Where processing is necessary to comply with applicable laws.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access the personal data we hold about you.
- Right to request correction of inaccurate or incomplete data.
- Right to request deletion of your personal data under certain circumstances.
- Right to restrict or object to processing of your data.
- Right to data portability where applicable.
- Right to withdraw consent at any time where processing is based on consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place when transferring data internationally.
Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne, VIC 3000, Australia